We are experts in implementing systems in your industry, that’s what we do. We understand your language, your terminology and the challenges you face.

Together we establish what your objectives are, help to implement good working practices and process flows. We want you to gain huge benefits from your implementation and they are yours for the taking.

Software for Life, that’s our aim.

We keep up to date with all the developments in the industry to ensure your system is maintained and developed accordingly. The system is not static, working closely with our customer base, we listen, we respond and you benefit.

We have a variety of training options available, depending on your requirements. Our office in Sheffield has great training facilities, we regularly deliver training on customer sites, or we can provide sessions remotely, the choice is yours.

We recognise, that different people learn in different ways and at different speeds. It is equally important to recognise that training sessions are only part of the learning process; practise is essential to gain familiarity and experience.

Our approach provides for personal training schedules and flexible learning patterns. We are happy to “Train the user or train a trainer”

We provide telephone and remote access support for all of our applications.

We operate a sophisticated call logging system which incorporates a priority classification and activity tracking facility. Calls can be automatically logged from Prof.IT with confirmations being sent directly to the user concerned by e-mail.

As part of our commitment to support our customers, we also distribute regular news and events updates to keep you up to date with what we are up to and how you can benefit. We organise a free User Day, Release Days and various other networking events.  These are a fantastic way to improve communication and facilitate networking between our customers and PCI.

Do you have a new business objective?  Where do you see your business in 5 years?  What do you want your customers’ experience of trading with you to be?  How are you staying ahead of your competition?  More often than not systems are involved, helping to streamline processes, reduce costs and maximize profits.

We have highly experienced analysts and developers who can work with you to bring your ideas and objectives to life.